Support

Need a hand? Here is how to reach us and the most common ways to fix things yourself.

Contact

Email: BeingCanadianSupport@muskoka37.ca

Response time: usually within 48 hours.

Common issues

My briefing is missing

We publish a new three-story briefing every morning around 9 AM ET. If you do not see it after 11 AM ET, force-quit and reopen the app.

I purchased Full Citizen but it is not unlocked

Tap "Restore purchases" on the paywall card. If that does not work, force-quit and reopen the app, then tap Restore again. Last resort: email us with your Operative ID and the date of purchase.

My Operative ID changed

Operative IDs are tied to the device fingerprint. If you reinstall the app, you get a new one. The previous ID is permanently retired.

Push notifications are not arriving

Confirm push is enabled in iOS Settings → Notifications → Being Canadian.
Confirm push is enabled in Operative → Settings → Push.
We send one push per day around 9 AM ET. If both toggles are on and today's push has already gone out, the next one arrives tomorrow.

I want to delete my account

Email BeingCanadianSupport@muskoka37.ca with your Operative ID. We will purge your record within 30 days.

About the satire

This app is parody. We are not affiliated with the Crown, the RCMP, Tim Hortons, the NHL, Hockey Canada, the Privy Council, or any other organization mentioned. If a story crosses a line, email us and we will pull it.

FAQs

Is my data sold to advertisers?: No.
Do you track me across apps?: No.
Is there a web version?: Yes, at being-canadian.vercel.app. The iOS app gets push notifications and the workshop tab bar.
Why is everyone called "Operative"?: Because we are running a deeply satirical northern resistance.